Work type: Staff Full-time
Location: UMBC Campus
Albin O. Kuhn Library and Gallery is seeking a customer-focused individual with supervisory experience to join our team. The selected candidate will supervise staff and student assistants who work during the evening hours in the Circulation Department.
UMBC offers competitive compensation. This role starts at $49,619 and has 11 days of vacation as well as winter break, spring break, and personal days for regular full time roles. Tuition remission is also available.
As a member of the Circulation Department’s leadership team, the successful candidate will collaborate on strategic priorities, supervision of student assistants, training goals, and policies and procedures for the department at large.
The candidate will ensure that library services are performed safely and efficiently, and library users are served courteously, promptly, and in accordance with the Public Services Division’s values of approachability, cooperation, diversity and inclusion, professionalism, and excellent quality of work.
Specific duties include:
- Supervise staff and students working in the Circulation and Digital Media Lab during evening/weekend hours
- Perform circulation, and research help transactions for users at the service desk
- Coordinate hold requests processing and routing of materials to and from other USM-AI libraries
The work schedule for this position is Monday to Thursday 2:00 p.m. to 10:30 p.m. and Sunday 12 noon to 8:30 p.m. or Friday 10 a.m. to 6:30 p.m. This work schedule is subject to change, based on changes in library hours and staffing needs.
Required Minimum Qualifications:
Bachelor’s Degree
- Three years of experience directly related to the primary duties of this position: customer service, nature and functions of libraries, and organizational and problem solving skills.
One year in lead supervisory capacity
Ability to work independently and exercise initiative in applying rules, procedures, and instructions
Ability to work professionally with diverse individuals
Excellent verbal, written, and interpersonal communication skills
Demonstrated ability to understand and apply principles of quality customer service, teamwork, and conflict resolution
Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Preferred Qualifications:
Demonstrated skill in planning and coordinating work of others
Demonstrated skill in motivating and training staff
Demonstrated familiarity and proficiency with MS Word, Excel, and Google Suite applications (e.g., mail, calendar)
Upload a cover letter, resume and contact information for three professional references. Review of applications will begin immediately and continue until the position is filled.
UMBC offers a rich benefits package including the following for nonexempt regular employees.
Generous Leave which includes accruing the following for full time positions:
- 11 Days of Annual Leave (increases with years of service)
- 15 Days of Sick Leave
- 15 Holidays
- 3 Personal Days
Tuition Remission:
- 8 credit hours per semester
- Tuition remission at UMBC for eligible dependents after two years of FT employment
Additional Benefits:
- Life and disability insurance
- Retirement/Pension plan
- Professional development opportunities
- Wellness opportunities
- & Much more
Contingent II positions may include benefits.
Benefits offered align with type (Regular, Contingent II, etc.) of position. Pay Range 12 (starting at $49,619) based on the University System of Maryland Pay Program.
This is a full-time position Monday to Thursday 2:00 p.m. to 10:30 p.m. and Sunday 12 Noon – 8:30 p.m. or Friday 10 a.m. to 6:30 p.m. Work schedule is subject to change, based on changes in library hours.
For more information and to apply for this position, please visit the UMBC Jobs website.
