This position works collaboratively with the Circulation & Digital Media Lab staff, supervisors, and library student assistants to provide engagement opportunities and daily customer service to the UMBC community. Main responsibilities include:
- Bachelor’s Degree
- One year of experience directly related to the primary duties of the position
- Ability to work independently and exercise initiative in applying rules, procedures, and instructions
- Excellent verbal, written, and interpersonal communications skills
- Demonstrated ability to understand and apply basic principles of quality customer service, teamwork, and conflict resolution
- Demonstrated skill in analytical and problem solving
- Demonstrated ability to establish effective working relationships with users and staff, internal and external stakeholders, and to provide guidance and instruction to student assistants
- Demonstrated ability to learn and operate common computing and productivity applications (e.g., word processing, databases and spreadsheets, web browsers, email and electronic calendars)
- Demonstrated ability to troubleshoot and provide basic technical assistance to patrons regarding printing, laptops, etc.
Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Preferred Qualifications:
- One year of library circulation experience
- One year of experience coordinating tasks and shared work
- One year of experience creating, revising, and updating workflow documentation
- One year of experience addressing building and security issues
- Demonstrated skill in motivating and training student employees
- One year of program, outreach, student engagement, and/or community partnership experience
A background check will be required. For best consideration, apply by Wednesday, April 30, 2025.
Benefits:
UMBC offers a rich benefits package including the following for nonexempt regular employees.
Generous Leave which includes accruing the following for full time positions:
- 14 Days of Annual Leave (increases with years of service)
- 15 Days of Sick Leave
- 15 Holidays
- 3 Personal Days
Tuition Remission:
- 8 credit hours per semester
- Tuition remission at UMBC for eligible dependents after two years of FT employment
Additional Benefits:
- Life and disability insurance
- Retirement/Pension plan
- Professional development opportunities
- Wellness opportunities
Salary:
Pay Range 10 (Min. $48,138 to Max. $79,389) based on the University System of Maryland (USM) Pay Program.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, Memorandum of Understanding, USM Board of Regent policies, internal equity, budget and qualifications and experience. Most salary offers will be close to the minimum part of the range.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This is a regular, nonexempt position.
Hours: Full-time (40 hours/week). The work schedule for this position is Sunday from 11:30 AM – 8 PM and Monday – Thursday 4:00 PM – 12:30 AM.
Scheduled hours are subject to change based on changes in Library hours, staffing needs, or necessity of monitoring the building during university events held outside of regular library hours.
To learn more and apply, visit the UMBC jobs site.
